Fortune 500 German Manufacturing Brand
The German customer of CargoFL is a renowned global manufacturer of rolling element bearings for automotive, aerospace, and industrial applications. Boasting a legacy of over 125 years, they take pride in their ownership of various brands accumulated over time.
Based in Herzogenaurach, Germany, this manufacturing entity has established a formidable presence in multiple countries. Renowned for its unwavering dedication to quality, innovation, and exceptional customer service, the company has earned the trust and respect of the manufacturing industry, solidifying its position as a trusted and esteemed brand.
Manual Discpatch Process, Lack of visbility and control, No Visibility into Transporters Performance and Billing Reconciliation Issues
The Customer has experienced substantial growth in India, catering to over 5000 customers. Due to this growth, they were in need of a robust logistics technology platform to effectively oversee distribution operations across 5 Plants and 5 warehouses throughout India.
The key aspects that required management included dispatches, performance of transporters, shipment tracking, logistics staff coordination, and SLA management. One of their main challenges was the ability to trace packages and collaborate efficiently with transporters, as well as handling invoice reconciliation. Moreover, dealing with non-standard and diverse processes with logistics vendors led to inefficiencies and complexities in their operations. Additionally, ineffective communication resulted in significant losses of productive hours, making the process excessively labor-intensive and prone to errors.
Operating System for Logistics & Supply Chain Solutions
The CargoFL Team collaborated closely with the customer’s team to enhance visibility in their Shipment Tracking, Package Tracking, and Transporter performance and engagement. They also established Service Level Agreements (SLAs) across Operations and Invoicing processes to monitor the fulfillment of required metrics. Any deviations were promptly reported to middle and senior management.
Here is a concise overview of the implementation carried out by CargoFL for this customer:
- Real-Time Vehicle Tracking & Package Tracing: CargoFL implemented a system that enables real-time tracking of vehicles and packages for improved visibility.
- MIS Automation: The system was automated to generate Management Information System (MIS) reports automatically, providing better visibility into the operations.
- Onboarding Truckers to the Platform: CargoFL onboarded truckers to the same platform, facilitating smoother PTL (Part Truck Load) transportation.
- Automated Invoicing Workflow: An automated invoicing workflow was established to streamline the invoicing process.
- Digital Proof of Delivery : Timely collection of digital Proof of Delivery against each Lorry Receipt in CargoFL system
- Augmented Analytics & Reporting: CargoFL integrated augmented analytics and reporting features to enhance data analysis and reporting capabilities.
Business Benefits
1. Enhanced Visibility: The Transportation Management System (TMS) offered real-time visibility into transportation operations, empowering the company to track shipments and make well-informed decisions.
2. Cost Savings: Through the automation of various transportation processes, the company streamlined its operations, resulting in reduced operational costs and increased overall efficiency.
4. Informed Decision-Making: Leveraging data-driven insights from the TMS, senior executives made informed decisions to enhance transportation operations.
5. Improved Operational Efficiency: Implementing the TMS enabled the company to optimize its transportation processes, leading to reduced transit time and increased utilization of transportation assets.
